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Analyst Performance

Analyst Performance is a category of Sift Insights. It allows users to measure analyst productivity to optimize resource distribution and improve efficiency.

Available reports:

  • Analyst Performance Report: Manual review decisions to calculate analyst throughput and accuracy over time at the individual analyst level.
  • Team Performance Report: Manual review decisions to calculate analyst throughput and accuracy over time at the team level.

Sample questions that can be answered using these reports:

  • How many transactions and events can we review per day?
  • What is our historical review rate during busy seasons?
  • Which analysts make the most accurate decisions?
  • Which analysts should I audit? (e.g. are some analysts making a disproportionate amount of block/watch/accept decisions?)

Data we need from you to populate these reports:

  • Decisions (we report on Decisions, not on Labels)
  • Analyst (send as the analyst email that matches their Sift login)
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