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Review Queues

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What are Review Queues? 

Review Queues are a way to hold users and orders you are unsure about so they can be manually reviewed by your analysts. Review Queues are an efficient way to manage your manual review process as they are completely customizable giving you both scalability and flexibility.

When analysts look at Review Queues, all the information they need to make a Decision is available to them. After a Decision is taken, the queue advances and the next item is ready to be reviewed.

How do I create a Queue?

Review Queues are configured in Workflows by admins. This is where you set what event users are reviewed at, what Decisions are available in each Queue, and which types of users should be routed to each queue. 

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